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Client Charter Achievement Management Services Department

No Client Charter The percentage of 2015
Jan Feb March April May June Jul Aug Sept Oct
Administration and Human Resources Division
1 To distribute letters to MDKL divisions within 1 day from the receipt date. 100%
(791)
100%
(735)
100%
(948)
100%
(610)
           
2 To manage allowance and incentive payment claims approval applications within seven (7) working days. 100% 100% 100% 100%            
3 To issue Council Standing Committee Meeting Notices within 3 days prior to meetings. 100% 100% 100% 100%            
4 To manage the departmental vehicle bookings within 24 hours after the application is approved. 100% 97% 100% 100%            
5 To issue Local Orders (LO) within three (3) working days after the procurement notice is approved. 56.09% 52.63% 75.92% 73.52%            
6 To supply store item requests within one (1) day if stock is available. 88% 93% 98% 100%            
7 To conduct in-house courses/trainings for the staff at least 5 times a year. 40% 60% 100% 100%            
8 To handle retirement matters within 3 months prior to the retirement date. 0% 100% 100% 100%            
9 To process the employer confirmation letter within three working days if the documents are complete. 100% 100% 100% 100%            

Note : Performance of Client Charter Achievement of 2015 will be updated every six month.